Terms of Service

Shipping Costs

  • Verdigris Club Members: Enjoy complimentary worldwide shipping, always.

  • Non-Members: A flat-rate worldwide shipping fee will be applied at checkout, except during promotional or sale periods.

Processing & Shipping Times

  • In-Stock Items: Orders typically ship within 5-7 business days, unless otherwise stated.

  • Custom Orders: Please allow 8-10 weeks for production and shipping, unless otherwise stated.

Customs, Duties & Taxes
For international orders, we offer Delivery Duty Paid (DDP) shipping, ensuring there are no additional customs or duty fees upon delivery.

Order Tracking
Once your order has shipped, you will receive a tracking number to monitor its progress.

Liability & Disclaimers
OOP Inc. is not responsible for lost, stolen, or misdirected packages once they have been handed over to the shipping carrier. We recommend selecting a secure delivery location. While we strive to meet estimated shipping times, OOP Inc. is not responsible for delays caused by shipping carriers or customs clearance. Customers are responsible for providing accurate shipping information, and OOP Inc. is not liable for delivery issues resulting from incorrect or incomplete addresses.

Shipping Insurance
All packages are shipped fully insured.

Returns & Exchanges
As most of our pieces are made to order, all sales are final. However, we understand that situations may arise, and we offer the following return options:

If you receive an item that is defective or damaged, you may request a replacement. The item must be in unworn condition, include all original packaging and certificates, and be reported within 7 days of delivery. To initiate the return process, please email contact@otisonpark.com.

Requests for returns for reasons other than defects will be considered on a case-by-case basis for store credit only. These requests must be made within 7 days of delivery, and the item must be in unworn condition, include all original packaging and certificates, and be approved by OOP Inc. To initiate the return process, please email contact@otisonpark.com.

All return requests are subject to review, and OOP Inc. reserves the right to decline returns that do not meet our policy standards.

For any inquiries, please feel free to reach out to us at contact@otisonpark.com. We’re happy to assist you!